FAQ's for Booking Birdwood

Do I need to bring my own linen and towels?   
All beds will be made up in advance with quality hire linen, and all bathrooms will have towels, hand towels, face washers and bath mats. As the residence is our family home you should find everything you need for a comfortable and enjoyable stay including tea towels, toilet paper, cleaning products, a fully equipped kitchen and laundry, plus a small supply of bathroom soaps and shampoos are provided.

We also provide pool towels so you can enjoy the pool.


How do I gain access to the property?    
Once a booking has been confirmed, a member of our team will be in touch with logistics on how to gain access.


What are the arrival and departure times?  
Arrival time is 2:00pm and departure time is 10:00am. All requests for an extension to these times (usually only possible during Low and Mid seasons) must be with us closer to arrival date.


Why do you ask for credit card details as a security bond?   
Birdwood Estate is our family home, it contains personal belongings and household items that we need to protect. The security bond is paid by you on the acceptance that if damage was to happen at the house during your stay, you would be accountable for the cost of repair.

Although we understand that accidents sometimes occur, we do ask that you notify our caretakers of any breakages or damage as soon as possible so that the house can be fully prepared in time for the next guest.

The bond also covers instances where extra cleaning is required (over and above the caretaker’s standard cleaning time at the property), if this extra cleaning is as a result of guests not fulfilling the stay conditions outlined in the Arrival Information email and Booking Terms & Conditions.

Guests also run the risk of forfeiting their bond if they breach other conditions of their stay, for instance using the property as a venue for a function eg. wedding or party.


What is the difference between a deposit and a bond?   
The “deposit” refers to the amount payable to secure a booking. Our deposit is 25% of the stay (50% in Peak periods). The “security bond” of $1,000 is taken in the form of credit card details and will not be charched unless there is an issue.


What is your cancellation policy?   
The deposit is fully refundable if written notice of cancellation is received by the Owner more than 28 days prior to the arrival date. Where notification of a cancellation is received less than 28 days in advance of the arrival date, no refund will be given and the full tariff will be forfeited.  Cancellations and amendments are required to be in writing.

Can you guarantee the quality of wi-fi or internet connection at Birdwood Estate?   
Unfortunately, we can’t guarantee the speed and constant availability of wi-fi or internet services at our property. The mobile coverage in the area is quite poor and we have installed special satellite broadband. We make every effort to ensure these services are set up and working well, there are times (particularly during High season and school holidays) when the connection can be intermittent, slow or simply unavailable and we regret that this is out of our control.


Can I invite friends to visit me at the house?   
Yes, you can invite friends to your holiday house however it must not be for the purposes of a party or a function of any kind. Also, your visiting friends or family members are not permitted to stay overnight.

Our caretakers are quite vigilant and guests will be asked to vacate a property immediately if any of these conditions are breached.

Our properties are set up for the quiet enjoyment of family and friends and the maximum occupancy at a property must not be exceeded.


Weddings, Parties & Functions?   
UNDER NO CIRCUMSTANCES ARE PARTIES, FUNCTIONS or SOCIAL GATHERINGS PERMITTED IN THE HOUSE.

Council regulations allow holiday homes to be rented for accommodation purposes only and not as a function venue eg. for a wedding or party. Functions and gatherings are not permitted and, if evidenced, may be closed down immediately. Guests may be evicted and/or their security bond forfeited in full.

Please be aware that noise complaints are a breach of terms and conditions and may result in forfeit of your bond.


Do you accept pets?   
We have our own dog who is very much part of the family and we understand that others feel the same way. Please contact us prior to booking so we can get some information on your pet and it’s requirements before assessing its suitability.

Before a guest is permitted to book a holiday with their pet, they must agree to the following terms and conditions:

Pet Terms & Conditions

Pets are only permitted with the prior consent of the owner of Birdwood Estate. An additional accommodation charge may be made for pets.

Any specific terms for pets must be adhered to. Where pets are permitted, they are to be kept under control at all times. The Guest is responsible for any damage caused by pets whether inside or outside the property. If extra cleaning is required as a result of a Guest having pets in the property, this may be deducted from the Security Bond.

Pets are not permitted into bedrooms or on the furniture at any time.

We can accept responsibility for pet safety. Guests agree not to leave pets unsupervised or alone at the property at any time.

Pets should be cleaned and fully dried off before being allowed to enter the property after being outside.

Guests agree to bring their own pet bedding, food bowls and other pet items to the property as, unless specified, these items will not be available at the property.

Guests must dispose of pet faeces and this is to be done in a clean and sanitary manner.

Guests should ensure that any arrangements in place for pets at a property, including these terms, are suitable for their pet prior to booking.